Frequently asked questions

No. Any phone camera opens the page in the browser.

No. A QR code does not track anything. A finder can choose to share their location when they contact you.

Print it at least 2 cm wide with a light margin around it, keep the surface flat and clean, and test the link from your dashboard before printing.

Sign up with your email and a password of at least 10 characters. We send a link to confirm your email.

Check your spam folder, then use Resend email in your dashboard.

Use Forgot password on the login page. The reset link works once and expires after one hour.

Only the fields you marked for anyone who scans, plus the name and type of the profile. Everything else stays private, and health details appear only if you choose.

The owner, plus guardians, caregivers and trusted contacts you invite by email. They get access only after they sign in with that address and accept, and you can remove them at any time.

No. The information is provided by you or your guardian and is shown as such. La2eeto does not diagnose anything and does not replace emergency services.

For a pet, the public page shows a clear warning and a contact button. If you added phone numbers, they appear too, and only while Lost Mode is on.

Yes. Add a WhatsApp number in the separate field. Finders get a message button and no call button for it.

Open your profile and turn Lost Mode off, or mark the pet as reunited. Phone numbers disappear from the public page immediately.

Yes, by email, once your email address is confirmed. You can turn this off in Settings. To avoid flooding your inbox we send at most one email every 5 minutes. Push notifications on your phone are not available yet.

Pets and items. People are never listed publicly: if a person is lost or hurt, call your local emergency number.

We compare the type, area, date, colour and description of lost and found reports and show why they look alike. A suggestion is not proof, and the other person decides whether it fits.

No. People contact you through La2eeto messages, and reports show only a general area you chose.

Only the fields you left visible, plus the photo if enabled. Distinguishing features and private details stay private. Phone numbers show only if you choose.

Yes. Delete a profile to remove its QR code, photo, details and messages, or delete your whole account in Settings to remove everything you own. This cannot be undone.

Scan activity shows when each QR page was opened and for which profile. It never shows who scanned or where. You choose how long it is kept, from 7 days to a year (90 by default). A location is shared only by a finder who writes to you.

Not yet. For now, open a profile and choose Print tags: it lays out round and rectangular tags, cards and stickers, ready to print at home or at a print shop. You can also make a lost-pet poster there.

Anyone who scans the code sees a page saying it is not available. You can reactivate it later and the same code works again.

It stops working immediately and shows the same not-available page. Print the new code.

Only a first name or nickname, plus what the guardian chose to share: an age range, an important alert, communication needs and how to help. There is no photo, school, address, routine, live location or public phone number.

Nobody. Finders write to the guardian through La2eeto, and the guardian's phone number and email stay private.

Child profiles are switched off until our security, privacy, child-safety and legal reviews are complete. Nothing about a child is published today.