Contact and support

Questions, problems or something to report? Send us a message.

Do not include passwords or card numbers.

Troubleshooting

My QR code will not scan

Make it larger (at least 2 cm), keep a light margin around it and avoid glossy or curved surfaces. Use Test the scan page in your dashboard before printing.

A finder cannot open the page

Check that the profile is not deactivated and that the code was not replaced. The page needs an internet connection.

I am not receiving emails

Check your spam folder. Confirmation and reset emails are sent to the address you signed up with.

I do not see messages from finders

Open Messages in your dashboard. We also email you when someone writes, but only if your email is confirmed and notifications are on in Settings. There are no push notifications yet.